Your order will be shipped within 48 hours from receipt of order. When your order has been shipped you will receive a confirmation email.
We take care to ensure our inventory is always up to date, if however the item you have selected has sold out between updates of stock availability on our website, we will contact you immediately by phone or email to advise you of a new delivery time frame.
Please understand that a delay may occur if your credit card was declined or if your address requires verification due to insufficient information.
All prices quoted are in $AUD.
- A flat rate of either $10 (Regular Parcel Post) or ($15 Express Post) is charged on all orders within Australia *
- Any orders over $150 are shipped free of charge *
- Orders are shipped via Australia Post
- In most cases orders will be received within 3-7 business days of shipping. Bulky items or deliveries to remote locations may take longer.
- Please note: We do not deliver to any postal box address.
* Large items are measured on cubic weight and may incur an extra fee. If an extra fee is payable, we will contact you to confirm payment before your order is dispatched.
World Wide Shipping Information
We ship to all International destinations and will do our best to get your purchase to you as quickly as possible. Please note however that you may be liable for the destination country's import taxes. Customs and import taxes are levied when a parcel reaches its destination and we have no control over these charges.
Delivery is typically 10 business days, depending on which country the parcel is being delivered. Please contact us by email at firstname.lastname@example.org prior to placing an order for an international shipping quote.
- Shipping outside Australia starts at $20 *
- All orders are sent via Australia Post Air Mail
- In most cases orders will be received within 7-14 business days of shipping, although certain destinations may take longer
- International customers are responsible for their own local duties and taxes. Please contact us if your parcel does not arrive within the specified time.
- Orders will be dispatched within 48 hours of placement
- Please note: We do not deliver to any postal box address
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg., strikes, floods etc). If there are delays due to stock reasons, Norēco will notify you and you will have the option of changing or cancelling your order.
It is important to us that our products arrive in perfect condition and we take great care to ensure your order is packed in a protected manner. In the unfortunate event an order arrives damaged, we will try to replace your purchase if it is possible.
We do require that you contact us within 7 days of receipt of damaged package by email at email@example.com with a description of damage and also a digital image of the damage. We will assess the damage on a case-by-case basis and rectify the issue as soon as possible.